Protocol practice· Domain 12 · Communication & Professional Skills Members
The exception desk
Eight requests, Monday to Thursday. Decide each one, choose what you put around it, and pick the reply. Risk and goodwill carry into Friday.
Four games for the skills that aren't technical
- 1The exception desk. A week of requests to bend the rules.
- 2The 3 a.m. runbook. Run a teammate's runbook against the clock.
- 3The steering committee. Four minutes with the CFO, and one decision to leave with.
- 4The vendor bake-off. Five questions to turn demo claims into evidence.